Now Hiring - Director of Business Services in Golden, CO

SUMMARY/OBJECTIVE:

Responsible for organizing, planning, and directing all business member services to maximize profitability and growth for both entities. Proactively seeks new deposits and loans while building member relationships. Develops and implements business lending policies and operational procedures. Ensures the execution of strategies to grow market presence while delivering the credit union’s vision, mission, and value to the communities and markets we serve, demonstrating the values reflected in our K.E.G. of Excellence.

DUTIES & RESPONSIBILITIES:

• Responsible for crafting a full suite of banking solutions for new business relationships that include loan and deposit products in addition to full service personal banking products for their employees.
• Provides training, guidance, and support to the Retail Banking Team on prospect and Member calls.
• Develops and leads podcasts, media events, and business financial education opportunities within the community and education sectors.
• Proactively generates referrals through existing members, centers of influence and professional networking associations.
• Provide value added service to existing members to facilitate the expansion of relationships and garner referrals from business owners and professionals.
• Prepare detailed call plans and post call reviews to ensure that member needs are identified and met.
• Communicate with prospects and members to proactively collect and complete financial packages for new and maturing loan requests.
• Meet with prospective and existing members to make qualitative judgments with regard to business acumen, management capabilities, key performance indicators, skillsets, and expertise.
• Review loan policy on an ongoing basis to ensure that loan requests are consistent with OTCU risk tolerance and exceptions are documented and managed appropriately.
• Review financial packages to ensure that requests have merit and historical financial performance; ensure project support the request.
• Develop and manage a Business Banking Team/commercial loan admin and third-party partners to coordinate new/renewal loan application and closing process.
• Prepares presentations to loan committee for approval review.
• Proactively manages loan portfolio to process renewals in a timely manner; ensure loan

covenants are compliant and past due loans are properly managed.

• Attends business development opportunities and events.
• Complete all required regulatory training.

SKILLS & COMPETENCIES:

• Demonstrated high performance in a goal driven environment
• Must be highly creative, intuitive, and passionate about serving others and building

relationships

• Strong analytical and data driven decision-making skills with creative problem-solving skills
• Solid organizational, negotiating, & time management skills
• Highly articulate and professional in oral and written communication, with the ability to

educate staff and membership about products and services with confidence.

• Excellent presentation and facilitation skills
• Strong general business acumen
• Ability to think strategically, assessing and determining ways to grow business via business

banking products and services, and new business development

• Displays professionalism in appearance and demeanor
• Must be comfortable networking, socializing, and interacting with all levels of hierarchy
• Highly competent in Microsoft Excel, Word, and PowerPoint
• Knowledge of Abrigo-Sageworks and MeridianLink, a plus
• Exposure to the beer industry and beer enthusiasts, a plus

QUALIFICATIONS/EDUCATION:

• Bachelor’s degree in marketing, business administration, communications, management,

public relations, or related field is preferred.

• Five to seven years of lending or sales experience in the financial services industry
• Three to five years of experience in commercial lending, preferred
• Minimum of five years’ experience managing and developing employees
• Ability to attend business development events outside of regular business hours – nights and

weekends

• Must possess a current driver’s license with no restrictions

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.

• Must comply with applicable policies, laws, and regulations, including but not limited to, the

Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Employees of On Tap Credit Union are responsible for maintaining the trust of our members,

partners, and regulators through the safekeeping of member, Credit Union, and employee

information assets. To this end, each employee is responsible for understanding and

adhering to On Tap Credit Union’s Information Security Policy and Program as the same

relates to their role and work. These duties vary by position and additional duties related to

information security and/or participation in committees related to information security may be assigned from time to time.

EMPLOYEE RELATIONS – K.E.G. OF EXCELLENCE:

For us to create and maintain a world-class culture, every employee is asked to live the principles embodied below:

• Kindness: a behavior marked by ethical characteristics, a pleasant disposition, and concern

for others.

• Elegance: a synonym for beauty that has come to acquire the additional connotation of

unusual effectiveness and simplicity.

• Genuineness: the attribute of being true to yourself; authentic and truthful in your

expression which leads to trusting relationships and empathy for others.

This is what it looks like:

• Promote a culture of teamwork throughout the entire organization.
• Demonstrate strong communication skills with members, peers, other departments, branches, and

vendors.

• Utilize the Chain of Responsibility
• Assist others within and outside the department.
• Support our culture of continuous improvement and good stewardship of our members’

money by seeking opportunities for process efficiencies and savings.

• Support the credit union's advocacy strategy by being an advocate for our members and

employees alike!

• Respond to all emails, phone calls and employee surveys within their stated deadline, and if no

deadline is requested in an otherwise timely manner.